A growing protection brokerage had traditionally managed recruitment internally through job boards and its HR team. While this approach had worked previously, the business needed to recruit between 20 and 25 sales advisers each year and was finding it increasingly difficult to achieve the quality and consistency required.
There was also reluctance amongst some decision-makers to engage with a recruitment agency. Concerns centred around recruitment fees and whether an external recruitment partner could genuinely add value over their existing process.
Like many businesses, they were focusing heavily on the visible cost of recruitment rather than the hidden costs of management time, advertising spend, and lost productivity associated with a process that was no longer delivering the results they needed.
Having been introduced through a long-standing mutual client, Knight Temple Recruitment spent time understanding how recruitment was being managed internally and the challenges this was creating.
Rather than focusing purely on recruitment fees, discussions centred around the wider commercial impact of the existing approach.
We reviewed:
We also provided honest feedback on where the client's proposition was performing well and where it could be strengthened when competing for talent.
A bespoke recruitment process was then agreed. This included:
This ensured hiring managers spent less time explaining the role and benefits during interviews and more time assessing candidate suitability.
Knight Temple initially secured an exclusive contract to recruit five advisers.
The success of that project led to a long-term partnership that continues today.
Over the following two years, the client's salesforce grew by more than 50%, supported by a recruitment process focused on quality, communication, and long-term fit.
More than 70% of candidates introduced by Knight Temple over the past 12 months have gone on to receive job offers, with several progressing into senior positions and becoming top-performing advisers within the business.
The Head of HR commented that they were "seriously impressed" with the quality of candidates, candidate preparation, communication, and onboarding support provided throughout the partnership.
Today, Knight Temple continues to support the business as a trusted recruitment partner and remains an important part of its future growth plans.
If you're struggling to attract the right people or spending too much time managing recruitment internally, Knight Temple Recruitment can help.
Book a confidential recruitment consultation today